- Principle 1 Customer focus
- Principle 2 Leadership
- Principle 3 Involvement of people
- Principle 4 Process approach
- Principle 5 System approach to management
- Principle 6 Continual improvement
- Principle 7 Factual approach to decision making
- Principle 8 Mutually beneficial supplier relationships
The below URL has the complete description of each of the principles. I am sure this approach is generic and fundamental to any business. I cant find words to appreciate the standards.
http://www.iso.org/iso/en/iso9000-14000/understand/qmp.html
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